Return & Exchange Policy
We want you to love your Ovelle purchase. If something isn’t right, we offer easy returns and exchanges within 15 days of delivery.
How to Request a Return or Exchange
Email us at ovellehelp@gmail.com within 15 days of receiving your order. Please include:
- Your order number
- The item you’d like to return or exchange
- The reason for your request
- Photos, if the item arrived damaged, defective, or incorrect
Our team will guide you through the next steps and provide the appropriate return instructions.
Return Eligibility
Items should be returned in their original condition: unworn, unwashed, and with any original tags attached. Please keep any original packaging where possible.
These conditions do not limit any rights you may have under applicable consumer laws, including rights relating to faulty or incorrectly described items.
Exchanges
If you’d like to exchange an item for a different size or product, email us within the 15-day window. Exchanges are subject to availability. If your requested item is unavailable, we’ll discuss the available options with you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at ovellehelp@gmail.com with your order number and clear photos. We’ll review the issue and help arrange an appropriate solution.
Refunds
Once your return has been received and inspected, we’ll notify you about your refund. Approved refunds will be issued to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider.
Consumer Rights
This policy is offered in addition to any rights you may have under applicable consumer protection laws. Where those laws give you greater rights, those rights apply.
For any return or exchange questions, email ovellehelp@gmail.com.